Terms and policies

Section 1. General provisions

1. These Partner Terms set out the rules for Trevo providing services to Partners using the trevo.me platform to sell reservations, vouchers and additional services and to manage their online offer.

2. The operator of the Trevo platform is /k/systems Krzysztof Kaszkowiak, ul. Cedrowa 7, 62-090 Rokietnica, Poland, Tax ID (NIP): 787 192 48 11, e-mail: kontakt@trevo.me, tel.: 732 442 446.

3. Support for Partners is available at support@trevo.me and via the contact form available at https://trevo.me/support.

4. These Partner Terms apply to entrepreneurs and other entities using Trevo in connection with their professional or business activity. These Partner Terms are not addressed to consumers.

5. These Partner Terms form the basis for using the Partner Panel, publishing an offer on Trevo, handling reservations, communicating with customers, settling accounts with Trevo and using other features made available within the platform.

Section 2. Definitions

1. The terms used in these Partner Terms shall mean:

1) “Trevo” or “Platform” – the online platform available at trevo.me and its subpages and panels;

2) “Partner” – an entrepreneur or another authorised entity that has concluded an agreement with Trevo for the use of the Platform;

3) “Partner Panel” – the part of the Platform intended for managing the offer, calendar, reservations, vouchers, customers, public content and settlements;

4) “End Customer” – a person making a reservation, purchasing a voucher or using the Partner’s offer through Trevo;

5) “Partner Offer” – any service, voucher, package, variant, additional service or other commercial or informational content published by the Partner in the Platform;

6) “Platform Fees” – commissions, subscriptions, additional fees and other amounts due to Trevo under the Price List, an individual offer or these Partner Terms;

7) “Settlement Period” – the period for which Trevo charges Platform Fees in accordance with the Price List, an individual offer or the rules adopted in the Platform;

8) “Price List” – the current list of Trevo prices, rates or settlement rules made available to the Partner in the Platform, in commercial communication or in a separate offer;

9) “Partner Content” – any information, data, materials, photos, descriptions, terms, responses to reviews, policies, messages and other elements entered into the Platform by the Partner or its staff.

Section 3. Conclusion of the agreement and Partner account

1. The agreement between Trevo and the Partner is concluded upon activation of the Partner’s account by Trevo, commencement of use of the Partner Panel, or confirmation of acceptance of Trevo’s offer, depending on which event occurs first.

2. The agreement is concluded for an indefinite period unless an individual offer or separate arrangements between the parties provide otherwise.

3. The Partner is obliged to provide complete, true and current identification, address, contact and billing data and to update them promptly in the event of any change.

4. Trevo may verify the Partner’s data before activating the account or during the cooperation. Refusal to provide data necessary for verification may result in refusal to activate the account, restriction of selected functions or suspension of cooperation.

5. The Partner may grant access to the Partner Panel to its employees or contractors. The Partner is responsible for the actions of persons to whom it has granted access as for its own actions.

6. The Partner is obliged to protect account credentials and ensure that the Platform is used only by authorised persons.

Section 4. Scope of Trevo services

1. Trevo makes tools available to the Partner for in particular:

1) creating and maintaining a public business profile and publishing the Partner’s own offer;

2) accepting reservations and selling vouchers and additional benefits online;

3) maintaining a calendar, managing availability and handling reservations;

4) communicating with customers, publishing responses to reviews and handling public content;

5) monitoring settlements with Trevo, accessing settlement documents and fee history;

6) using other functions made available by Trevo as the Platform develops.

2. Trevo may make demo versions, previews, test versions or new functions available on a limited basis. The scope and manner of operation of particular functions may change as the Platform develops.

3. Trevo does not assume from the Partner the obligation to perform services offered to end customers, to handle the Partner’s own sales in a material sense, or to fulfil public-law obligations imposed on the Partner.

Section 5. Partner obligations

1. The Partner undertakes to conduct its activity in accordance with the law, to hold all required rights, permits and consents, and to offer only benefits that it may lawfully and properly perform.

2. The Partner is responsible for Partner Content, including service descriptions, price lists, dates, limitations, terms of performance, cancellation policy, availability information, public materials, responses to reviews and all communications directed to end customers.

3. The Partner undertakes to keep current information about its offer, availability and contact data in the Platform and to promptly remove any false, outdated or misleading information.

4. The Partner is responsible for handling end customers with respect to its offer, including performing services, honouring active vouchers, providing information, considering complaints relating to its own services, and making refunds or date changes in accordance with law.

5. The Partner may not use the Platform to publish unlawful content, content infringing third-party rights, discriminatory, vulgar or misleading content, unsolicited commercial information, or content intended to circumvent Platform security.

6. The Partner should not enter special categories of data or data concerning criminal convictions and offences into the Platform unless this is necessary, lawful and agreed with Trevo.

7. The Partner is responsible for compliance of its activity with laws relating to consumers, taxes, accounting, sales documents, personal data protection and all sector-specific regulations applicable to its activity.

Section 6. Publication of offers and public content

1. The Partner grants Trevo a non-exclusive, royalty-free licence to use Partner Content to the extent necessary to provide Platform services, in particular to record, display, publish, technically reproduce, archive, promote the offer within Trevo and defend against claims.

2. The Partner represents that it holds the rights to Partner Content and that its publication and use in accordance with these Partner Terms do not infringe third-party rights.

3. Trevo may interfere with the technical or editorial layer of Partner Content to the extent necessary for proper display of the offer, maintenance of Platform consistency, ensuring security or compliance with law. Trevo is not, however, obliged to continuously review all Partner Content on the merits.

4. Trevo may refuse publication of, hide or remove Partner Content if there is a justified suspicion of a violation of law, third-party rights, accepted standards of conduct or these Partner Terms.

5. To the extent that the Platform enables the publication of reviews, responses or other public content, the Partner undertakes to communicate in a reliable, professional and lawful manner.

Section 7. Reservations, vouchers and the relationship with the end customer

1. The Partner remains the contracting party with the end customer with respect to its offer unless expressly stated otherwise in a given case.

2. The Partner is responsible for performing the service, ensuring availability consistent with the published offer, handling visits, respecting the rights of end customers and for the consequences of cancellation, rescheduling, refusal to perform or improper performance of the service.

3. Trevo may provide tools for managing reservations, cancellations, date changes, vouchers and communication, but substantive decisions concerning the Partner’s offer and its performance belong to the Partner.

4. The Partner is obliged to honour active vouchers and confirmed reservations unless refusal results from law, force majeure or another justified basis provided for in the offer or in applicable law.

5. Commencement of a purchase process by an end customer may temporarily block a slot or date for the purpose of finalising the order. The Partner accepts this mechanism as part of the operation of the Platform.

Section 8. Payments and settlements with Trevo

1. Payments made by end customers may be handled by an external payment provider designated by Trevo. In the relationship with the end customer, the Partner remains the seller or service provider of its offer and is responsible for the sale, its tax consequences and sales documents.

2. Trevo is entitled to collect Platform Fees in accordance with the Price List, an individual offer or the settlement rules adopted for a given type of service.

3. Platform Fees may include in particular transaction commissions, subscriptions, fees for additional features, fees for individual implementations or other services agreed with the Partner.

4. A condition for the proper issuance and delivery of settlement documents is the provision by the Partner of correct, complete and verified billing and tax data. Lack of such data may result in suspension of selected settlement functions until the irregularities are removed.

5. A new Partner receives a free 60-day trial, subject to the shared trial entitlement of accounts connected to the same owner, email address or tax ID. An additional account or deletion of an earlier account does not restart an exhausted entitlement. The dashboard displays the actual trial end date.

6. A trial does not automatically start a paid subscription. The account owner chooses Starter, Pro or Enterprise and a 1-, 12- or 24-month cycle. Saving a selection or preparing a payment does not create a subscription debt. A purchase is made by confirming the displayed summary and paying the full amount through Tpay. Trevo makes no automatic charges and provides no wallet for depositing funds.

7. Before payment, the Partner sees the plan, full net price, VAT and gross price, period dates and quote expiry. Periods run from the end of the trial and thereafter from the end of the preceding period according to the chosen cycle. Dates are fixed: early payment does not shorten existing access and late payment does not move the purchased period's end. For example, payment on day eight covers the full period from its first day, as explicitly shown in the confirmed summary.

8. At most one next period can be prepaid, including a 12- or 24-month period. Its plan, price and dates are fixed; a later selection or price-list change does not alter a prepaid period. A downgrade or billing-cycle change applies to the next unpaid period.

9. An upgrade during a current paid period requires a separate payment of the price difference prorated over the remaining part of that period. The summary shows VAT and the gross amount. The upgrade activates after full payment confirmation without changing the current end date or the terms of a prepaid future period.

10. Trevo allows 10 additional days to pay after the trial or a paid period ends, as displayed in the dashboard. An additional account with no remaining shared trial does not receive a new free period and may require payment from creation, as shown in the dashboard. Failure to purchase a renewal creates no subscription debt, interest or unpaid subscription invoice. Operational access is then suspended, while the owner can still view billing, choose and pay for a plan and complete tax details. Independently existing charges are not cancelled by failure to buy a new subscription.

11. Payment is confirmed by the payment provider and verified by Trevo. A return URL alone is not evidence of receipt. The Partner can check the existing transaction while confirmation is pending without starting a second payment.

12. A full advance payment for a defined subscription or upgrade is documented by a VAT advance invoice covering 100% of the amount received, as required by applicable law. This is a paid invoice, not another request for payment. The document and KSeF status are available to the Partner. No additional zero-value final invoice is issued after a fully settled advance. Other sales, refunds and corrections are documented under the applicable rules. A pro forma is not a prerequisite for payment.

13. Changes to prices and paid-plan scope require at least two months' prior notice and do not change an already paid period. A Partner who rejects new prices may terminate under the terms before those prices apply.

14. If the Partner does not accept the new pricing conditions, it may terminate the agreement with effect no later than on the day preceding the date on which the changes take effect, subject to settlement of services performed until the date of termination.

Section 9. Complaints, refunds and disputes with end customers

1. The Partner independently handles complaints, claims, refunds and disputes of end customers relating to its offer, performance of the service, quality of performance, sales documents or cancellation policy.

2. The Partner bears the economic consequences of refunds, chargebacks, corrections, payment disputes and other claims arising from its offer or relationship with the end customer, unless mandatory law provides otherwise or the matter results from Trevo’s fault.

3. Partner complaints regarding the operation of the Platform or settlements with Trevo should be sent to support@trevo.me. Trevo shall consider them without undue delay, no later than within 14 days from receipt of a complete complaint, unless the nature of the matter justifies a longer period.

Section 10. Personal data and confidentiality

1. The Partner and Trevo are separate controllers of personal data to the extent that each independently decides on the purposes and means of processing. This concerns in particular data processed by the Partner in order to perform its services, conduct sales, handle complaints and fulfil public-law obligations, and data processed by Trevo in order to operate the Platform, ensure security, conduct its own settlements, provide support and comply with Trevo’s legal obligations.

2. To the extent that the Partner enters into the Platform the data of its customers, employees, contractors, voucher recipients or other persons and uses the Platform as a tool for conducting its own activity, the Partner entrusts Trevo with the processing of such data solely for the purpose of providing the services covered by these Partner Terms.

3. Such entrustment includes in particular activities necessary for hosting, storing, organising, making data available in the Partner Panel, sending messages at the Partner’s request, creating backups, technical support, deleting data, and ensuring the security and continuity of the Platform.

4. The Partner represents that it has an appropriate legal basis for processing the data it enters into the Platform and that it fulfils towards data subjects the information obligations required by law.

5. Trevo undertakes to apply appropriate organisational and technical measures to protect entrusted data, to allow access only to authorised persons bound by confidentiality obligations, and to use subcontractors that ensure an appropriate level of protection.

6. Trevo supports the Partner, to a reasonable extent and taking into account the nature of the processing, in fulfilling obligations related to data subject requests, personal data breaches and assessment of compliance of the processing with law.

7. Account closure disables operational access and the public offer; it does not automatically erase every document. After the processing services end, Trevo deletes or returns the personal data processed on the Partner's behalf, as the Partner chooses, and deletes copies unless European Union or Member State law requires their retention. Separately, Trevo may retain data it processes as a controller on its own legal basis, in particular necessary accounting records, payment records and evidence concerning claims, only to the extent and for the duration justified by the purpose and applicable law. These rules also apply to archives and backups. Closed-account status alone does not justify indefinite retention or limit data subjects' rights.

8. The parties undertake to keep confidential the commercial, organisational, financial and technical information obtained in connection with the cooperation unless disclosure is required by law.

Section 11. Liability of Trevo and the Partner

1. Trevo provides services with due care appropriate for a professional service provider.

2. The Partner bears full responsibility for the legality, accuracy and completeness of its offer, for content published in the Platform and for performance of services towards end customers.

3. Trevo is not liable for damage resulting from actions or omissions of the Partner, end customers, payment operators, external service providers, force majeure or technical interruptions not attributable to Trevo.

4. Subject to damage caused intentionally, Trevo’s total liability for damages towards the Partner for non-performance or improper performance of the agreement is limited to the amount of Platform Fees paid by the Partner to Trevo for the 12 months preceding the event giving rise to liability.

5. The limitation of liability referred to in paragraph 4 does not exclude Trevo’s obligations arising from mandatory provisions of law.

Section 12. Suspension and termination of the agreement

1. Either party may terminate an agreement concluded for an indefinite period subject to 30 days’ notice effective at the end of a calendar month, unless the parties agreed on a different period. Closure for failure to purchase a further subscription is governed by the specific rules and periods in paragraphs 5–8.

2. Trevo may suspend the Partner’s access to all or part of the Platform with immediate effect if the Partner:

• breaches the law, third-party rights or these Terms;

• is in arrears with amounts due to Trevo that arose independently of the purchase of a further subscription; failure to purchase a further subscription is not such an arrear and is governed by paragraphs 5–8;

• provides false data or refuses to supplement or verify it;

• uses the Platform in a manner threatening the security, reputation or stability of Trevo;

• commits abuses against end customers or uses the Platform for dishonest activities.

3. In the event of a material breach of these Terms by the Partner, Trevo may terminate the agreement subject to the notice periods, reasons and notifications required by law. Immediate termination is permitted only where applicable law allows it, including statutory exceptions to the period specified in Article 4 of Regulation (EU) 2019/1150 where that Regulation applies. Failure to purchase a further subscription alone is not such a breach and is governed by paragraphs 5–8.

4. Termination of the agreement does not release the Partner from the obligation to perform or lawfully settle reservations, vouchers and other obligations towards end customers that arose before the date of termination of the cooperation, nor from the obligation to settle amounts due to Trevo.

5. After the additional payment window expires, Trevo may suspend operational access for lack of a subscription purchase. A notice on a durable medium states the reason, actual suspension date, recovery steps and intended contract termination and account closure date; the dashboard also displays this information.

6. Closure occurs no earlier than 30 days after actual suspension and expiry of the required termination-notice period. Where Article 4 of Regulation (EU) 2019/1150 applies, Trevo provides the reasons on a durable medium at least 30 days before termination takes effect, unless a statutory exception applies. A delayed notice postpones closure. The Partner may explain the circumstances or complain to Trevo support.

7. Closure disables operational access and the public offer; it does not immediately erase every record. Data remain in a protected archive only to the extent and for the duration justified by the relevant purpose and legal basis, as explained in the privacy and retention policy. Required accounting records, invoices, payment evidence and communications are retained. Data-subject rights also apply to archived data.

8. Account owners receive account-specific operational notices about plan choices, payments, documents, suspension and planned closure, with current dates and payment status. Communications necessary for the contract and billing are separate from optional marketing.

Section 13. Amendments to the Partner Terms and final provisions

1. Trevo may amend these Partner Terms for important reasons, in particular in the event of changes in law, development of the Platform, the need to adapt security rules, changes to the service model or the need to clarify provisions.

2. Changes other than prices are notified on a durable medium at least 15 days in advance. A longer reasonable period is provided where technical or commercial adaptation requires it, subject to applicable statutory exceptions and termination rights. The more favourable minimum two-month notice for price changes remains unchanged.

3. These Partner Terms and the agreement with the Partner shall be governed by Polish law.

4. Any disputes between Trevo and the Partner shall be resolved by a Polish common court having territorial jurisdiction for the registered office of Trevo.

5. If these Partner Terms are also prepared in other language versions, the Polish version of the Partner Terms shall prevail.

6. In matters not regulated herein, the relevant provisions of Polish law and European Union law shall apply.